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Hiver, a shared inbox solution for teams, today rolled out Hiver Lite with the mission to help small businesses grow faster through better email collaboration.
 Recent press releases
Arrive Logistics Delivers 40 percent Faster Customer Service using Hiver

Arrive Logistics, a leading US-based tech-powered freight brokerage has leveraged Hiver, a Bengaluru-based helpdesk to boost the efficiency of its frontline employees and improve customer service response time.
 
Nitesh Nandy, Co-founder, Hiver
 
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Hiver Launches Live Chat within Gmail; Empowers Google Workspace Companies to Deliver Real-time Support

Hiver - the world’s first helpdesk designed for Google Workspace - has announced the launch of its new Live Chat functionality. Now teams using Hiver can interact with customers in real-time and provide instant support - right from Gmail.
 
Previously an email-exc... (more)
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Clutter Achieves 25 percent Improved Efficiency with Hiver

Clutter, the fastest-growing moving and storage provider in the US, started using Hiver - the world’s first helpdesk designed for Google Workspace. With Hiver, the team significantly streamlined their email workflows and improved efficiency, thereby responding to emails 25% faster th... (more)
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Get It Made Delights Customers, Achieves 250 percent Increase in Efficiency with Hiver

Get It Made, a manufacturing-as-a-service company, started using Hiver – the world’s first helpdesk designed for Google Workspace. With Hiver, the team significantly streamlined their workflows and improved efficiency, resulting in a 25% increase in response times.
&nb... (more)
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Air Comm Delivers 25 percent Faster Customer Service with Hiver

Air Comm, an award-winning wireless communications and solutions provider, deployed Hiver - a Gmail-based customer service solution. With Hiver, the Air Comm team significantly improved the efficiency of its customer service team with better visibility, along with a 25% improvement in the ... (more)
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Oxford Business Group Delivers 2X Faster Support with Hiver

Oxford Business Group, which specializes in gathering business intelligence on emerging markets around the world, adopted Hiver – the world’s first helpdesk built for Google Workspace - and substantially improved its customer support team’s efficiency.
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75 percent of Companies Offer Support Outside of Business hours: Hiver Survey

As many as 75% of customer service teams deliver support outside of regular business hours while 34% offer 24x7 support, according to a report published by Hiver.
 
The global pandemic has transformed the way in which consumers communicate with brands - they expect bran... (more)
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itGenius, a Google G Suite Services Consultancy, Delivers Brilliant Customer Service with Hiver

Hiver is a leading Gmail-based help desk that helps more than 1500 global companies provide exceptional customer service
Hiver has helped the customer support team at itGenius personalise and streamline customer conversations while saving them over 40 hours every month
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Visiting Angels, a Senior Home Care Agency, Achieves 100 percent Increase in Productivity with Hiver

Visiting Angels, a senior home care services and assistance provider in the US, deployed Hiver - a Gmail-based customer service solution, and significantly improved its admin team’s efficiency. With Hiver, the team has achieved a 100% increase in productivity. Leveraging sh... (more)
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International Online Travel Company Kiwi.com Achieves 100% SLA Success Rate with Hiver

Kiwi.com, one of the five biggest online sellers of flight tickets in Europe, deployed Hiver - a Gmail-based customer service solution, and significantly improved the efficiency of its business development team. With Hiver, the team achieves a 100% SLA success rate.
&nbs... (more)
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