OPPO Announces New ‘After Sales Service’ Policy

- Extends the Warranty Time from 1 year to 2 years

-Handset replacement in 30 days of purchase

OPPO, a leading global technology brand dedicated to providing consumers across America, Africa, Europe, Oceania and Asia with pioneering products, has announced the new ‘After Sales-Service Policy’ for its handsets. This includes an added focus on service performance, quality, understanding the customer and proactive communication to address any query or call for support. As a part of OPPO’s strategy to strengthen its global market and after – sales, the company plans to open 200, new service centres across India.

As a part of the new policy every OPPO smartphone will now have extended warranty. All new handsets purchased from 15^th December onwards will have a 2 years’ service warranty applicable across all OPPO service centres in India.

According to the new policy any new OPPO handset that develops functional defect within the first 30 days of purchase will be termed, as ‘Dead after Purchase’ and handset will be replaced automatically. If the device comes up with any performance fault listed in the Schedule "Performance Failure Table" during first two years of purchase, customers can get service under warranty or maintenance.  The accessories such as charger, data cable, headset and battery (including internal battery) come with 6-month warranty.

As a part of OPPO strategy and customer approach the company strongly believes that it is very important to understand what the customer values and desires and that customer support and after sales service were the two most important pillars of a company’s goodwill and performance in any market.

About OPPO

OPPO is a leading global technology brand dedicated to providing consumers across the Americas, Africa, Europe, Oceania, and Asia with pioneering products that never fail to inspire and excite. At OPPO we design, manufacture, and promote our own products, combining innovative technology with unique design, to ensure our customers always receive the best.

Founded in 2004, OPPO quickly proved itself in the market with its intense obsession with details. Each OPPO product encompasses a carefully selected array of attributes to specifically cater for users, combining impressive features with elegant designs. After entering the mobile phone market in 2008, OPPO quickly expanded into overseas markets a year later. OPPO mobile phones are currently available in over 20 markets and offered for online purchase in over 50 additional countries, with the brand already registered in 116 countries as of April 2015.

But OPPO doesn’t stop there. Using our passion for design and commitment to new technologies, OPPO has made a big impact in the audio-visual market by offering world-renowned, premium Blu-ray players in the United States and across Europe.

For more information, please visit www.oppo.com/en.

Copyright © 2015 OPPO. Any information contained in this press release may be subject to change without prior notice. For our products and services, the only provisions for guarantee are stated in the warranties that accompany those products and services. Content in this press release do not constitute additional warranties. OPPO shall not be liable for any technical and editorial errors or omissions contained herein.

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