Latest News
ICICI Lombard General Insurance Company Ltd.

ICICI Lombard Launches India’s First Self-Service Kiosk for General Insurance Customers

Oct 08, 2014   14:23 IST 
New Delhi, Delhi, India

The interactive kiosks introduce self-service capabilities at the branch for the benefit of customers.


ICICI Lombard customers can access policy details, claim processing status or renew policies without having to  wait at customer service desk.


Kiosks have been installed at 3 branches of ICICI Lombard i.e. Mumbai, Delhi and Bengaluru in the first phase.



ICICI Lombard General Insurance Company Ltd., India’s largest private sector General Insurance Company, has launched ‘Self-service’ kiosks at three of its key branches in Mumbai, Delhi and Bengaluru. The Self-Service kiosks are designed to meet diverse customer requirements including query update, status on claim processing, policy endorsement, printing of policy certificates and claim forms etc.


The kiosks will also enable customers to renew their existing policies (motor, health). In addition, they would be able to extend their travel insurance policies at the click of a button. Customers can thus benefit from faster response time and convenience with regards to their ICICI Lombard General insurance policies.


Commenting on the occasion, Mr. Girish Nayak, Chief - Service, Operations and Technology, ICICI Lombard said “At ICICI Lombard, we have been at the forefront in terms of adopting innovative technology solutions to ensure superior customer service. With the launch of Self-Service Kiosk, a first of its kind initiative in the General Insurance industry, our customers will be able to conveniently access their ICICI Lombard General insurance policies for information as well as to conduct purchase, renewal or claim related transactions at the click of a button”.


The company has installed the kiosks at three of its key offices in Mumbai, Delhi and Bengaluru. Going forward, it plans to install kiosks in other key branches across the country.  


About ICICI Lombard General Insurance Company Ltd.:

ICICI Lombard GIC Ltd. is a joint venture between ICICI Bank Limited, India's second largest bank with total assets of over USD 99 billion at March 31, 2014 and Fairfax Financial Holdings Limited, a Canada based USD 37 billion diversified financial services company engaged in general insurance, reinsurance, insurance claims management and investment management. ICICI Lombard GIC Ltd. is the largest private sector general insurance company in India with a Gross Written Premium (GWP) of Rs 71.34 billion for the year ended March 31, 2014. The company issued over 11.22 million policies and settled over 6.44 million claims as on March 31, 2014.


ICICI Lombard received the highest rating in terms of overall customer satisfaction as well as ‘The Most Recommended Company’ in a 2013 survey to assess Customer satisfaction and Quality of Health insurance in India, commissioned by Dept. of Consumer Affairs, Ministry of Consumer Affairs. The company has also been conferred the "ASTD BEST Award 2012" for Learning and Development, "Porter Prize 2012" for creating Shared Value, "Golden Peacock Award 2012" for Corporate Social Responsibility and "Golden Peacock Innovation Award-2010" for Rashtriya Swasthya Bima Yojana. It also received the "Product of the Year" award in the General Insurance category for FY2012-13 and was voted the No 1 Health Insurance Product in a survey of 18,000 people over 23 cities in India, a study done by Nielsen. The company has been conferred with 'Celent Asia Insurance Technology Award 2012' under the category Best Mobile Applications. 


More details are available on the website

For press background on ICICI Lombard General Insurance Company Ltd.

click here