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KONE India Sees Surge in Demand for its New and Cutting-edge Products and Solutions

Aug 19, 2021 12:07 IST 
New Delhi, Delhi, India

KONE Elevator India, a leading elevator and escalator manufacturer and a wholly owned subsidiary of Finland-based KONE Corporation, has entered into a new phase of its strategy: ‘Sustainable success with customers’. Urbanization, sustainability and technology are three megatrends which continue to be key drivers in the development of the vertical transportation industry. Against this backdrop, KONE India has been focusing on developing smart and sustainable products and solutions that adapt to future needs, together with its customers and partners.


KONE with its people flow expertise, has been co-creating innovative products and solutions with its customers and partners to recreate safer user journeys and healthy spaces in buildings. As a result, KONE India launched the first digitally connected elevators - KONE DX Class Elevators, as well as iREFRESH - the five natural elements design theme in its ‘i’ series replenished with 35 innovative aesthetic designs. KONE has also launched AI-based KONE 24/7 Connected Services which connects the elevators to their cloud-based service and uses analytics to detect potential problems before they cause disruption. Due to the pandemic there is also a sharp increase in demand from the customers for 24/7 Connected Services in their existing or new elevators that they are purchasing as customers want minimum interruption.


Meanwhile, there are signs of the Real Estate industry after the second wave of pandemic showing good signs of recovery as all real estate players are back in business trying to complete their projects on time or announcing new and exciting launches. As the real estate markets revive, there is huge spike in commodity prices globally and in India. In fact, since January 2020, steel (HR/CR) and copper has already seen 70% increase. Therefore, the cost of the apartments is increasing, and the customers are also keen to buy apartments now, because this cost might continue to escalate.


Amit Gossain, Managing Director, KONE Elevator India


According to Amit Gossain Managing Director, KONE Elevator India, “There is a clear surge in demand for our products especially the excitement around the new products; the KONE DX Class Elevators, the iREFRESH as well as 24/7 Connected Services especially because customers have become even more particular about products that offer futuristic designs particularly in safety and quality that cause minimum disruption.” He further adds, “Due to a big impact of commodity price increase, we have also taken action to increase our price in the market to some extent which is already expected by our customers, as they know that their costs have gone up too, and thus, understand our rationale. They are also aware that our services in safety and quality of products, installation and services are absolutely world class ensuring that our customers are successful and true to our motto; for us to succeed our customers must succeed.


KONE during sales, installation and services strictly follows all the safety protocols including safety masks, sanitizers and social distancing, which has become a norm and we see clearly the whole real estate industry is very carefully doing the same.


COVID may be here to stay for a while and therefore it becomes important for the industry and overall the Indian economy to continue to do well, that there is no third wave and the future waves, which of course is very dependent on India getting vaccinated.


About KONE

At KONE, our mission is to improve the flow of urban life. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. In 2020, KONE had annual sales of EUR 9.9 billion, and at the end of the year over 60,000 employees. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.


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About KONE India

KONE’s presence in India dates back to 1984 and today it is the leading elevator company in India. Based in Chennai, KONE India serves customers all over the country through its 50+ branches and provides sustainable People Flow™ solutions for India’s rapidly growing cities. It employs 5000+ professionals in the country.


KONE’s production unit in Tamil Nadu produces elevators for the Indian market as well as for Bangladesh, Bhutan, Nepal and Sri Lanka. Chennai also has three training centers where KONE’s installation engineers and field mechanics are trained to meet KONE India’s strong reputation for high quality and uncompromised safety, as well as the expectations of Indian customers, when installing and maintaining elevators and escalators. KONE’s technology and engineering center in Chennai and Pune, which are part of the eight global R&D centers, are testing and research hubs, which support the latest technology and development of future KONE solutions.


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Amit Gossain, Managing Director, KONE Elevator India
Amit Gossain, Managing Director, KONE Elevator India
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