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Press background on Exotel
Company profile
Exotel is the emerging market’s leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s world-class cloud-based product suite powers 50 million engagements daily for over 6000 companies in India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.,) manage their customer engagement with Exotel’s omnichannel contact centre, a suite of communication APIs and conversational AI platform over the cloud. They’re a $100 million Series D funded company with $50 million in ARR.
 Recent press releases
Exotel's Flagship Office in Bengaluru Reinforces Commitment to Unified Customer Interactions

Exotel, the emerging market’s leading connected customer conversation platform today announced the opening of its flagship office in Bengaluru. Located at the renowned Maruthi Infotech Center, Domlur, Coming back to work amplifies Exotel’s undying passion for innovation, rapid growth, a... (more)
Exotel Takes Home Seamless Contact Center Solution of the Year Award at CX Evolve Awards, Dubai

Exotel, the emerging market’s leading connected customer conversation platform and a leading virtual telecom operator, has been felicitated with the prestigious CX Seamless Contact Center Solution of the Year award at the recent CX Evolve Awards in the GCC region. The awards, organized alongs... (more)
Exotel Launches Ameyo XTRM, an Industry-First Telco Regulatory Compliant, Enterprise Contact Center Solution in India

Exotel, a leading full-stack customer engagement platform, today announced the launch of Ameyo XTRM, a cloud-based omnichannel contact center solution for 99.5% uptime. Ameyo XTRM is a pure cloud-based enterprise product running on top of Exotel's scalable Communications Platform as a Service (... (more)
65 percent of Marketers say Delivering an Optimal Customer Experience will be the Key to Success in 2023 - Exotel Survey

Key survey highlights:
74% marketers confirm that enhancing and optimizing CX is their #1 priority for 2023
Marketers focus is on customer retention over acquisition to fuel growth in 2023, further confirming the need to prioritize CX for brand retention and loyalty
45... (more)