J.D. Power Asia Pacific has been based in Singapore since 1997, first serving India and then China. Today, the company surveys approximately half a million consumers in the region annually and produces 26 syndicated products across eight markets: Australia, India, Indonesia, Malaysia, Philippines, Taiwan, Thailand, and Vietnam. J.D. Power Asia Pacific also conducts proprietary work in Hong Kong, Singapore, Brunei, Korea, and Sri Lanka.
New-vehicle buyers in India are increasingly considering models in the utility vehicle and midsize car segments during the shopping process, according to the J.D. Power 2015 India Escaped Shopper StudySM (ESS) released today.
During the past four years, there has been a signi... (more)
Optimism among car dealers in India is growing as a majority expect their financial performance to improve this year, according to the J.D. Power Asia Pacific 2015 India Dealer Satisfaction with Automotive Manufacturers Index (DSWAMI) StudySM released today.
There has been a significant reduction in customer-reported problems with original equipment (OE) fitted tires during the past five years in India, indicating improvement in the quality of OE fitted tires, according to the J.D. Power Asia Pacific 2015 India Original Equipment Tire Customer Satisfac... (more)
J.D. Power Asia Pacific released two inaugural studies today, the J.D. Power Asia Pacific 2015 India Tractor Product Performance Index (PPI) StudySM and the J.D. Power Asia Pacific 2015 India Tractor Customer Service Index (CSI) Study,SM each providing insights into the drivers of satisfaction amon... (more)
There are significant differences in what drives product performance satisfaction and demographic appeal across two-wheeler segments, according to the inaugural J.D. Power Asia Pacific 2015 India Two-Wheeler Automotive Performance, Execution and Layout (2WAPEAL) StudySM released today.
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Nearly three-fourths (70%) of initial quality problems reported by two-wheeler owners in India are experienced in the engine, fit and finish, lights/electricals and brakes categories, according to the inaugural J.D. Power 2015 India Two-Wheeler Initial Quality Study (2WIQS) StudySM released today.<... (more)
Luxury vehicle sales in India have more than doubled in the past year and the sales growth is creating challenges for the dealer service departments to keep up with increased demand for maintenance and repairs, according to the J.D. Power 2014 India Customer Service Index (CSI) StudySM luxury segme... (more)
While diesel vehicle sales in India have increased over the past five years quality has also improved as the number of problems new-vehicle owners are reporting with their diesel vehicles have decreased significantly, according to the J.D. Power 2014 India Initial Quality Study (IQS) StudySM releas... (more)
Automotive dealers in India are sustaining their improvement on implementation of core after-sales processes, which is resulting in higher owner satisfaction with the vehicle service experience, according to the J.D. Power 2014 India Customer Service Index (CSI) StudySM—Mass Market released t... (more)
BMW Ranks Highest in New-Vehicle Sales Satisfaction among Luxury Brands in India
Luxury vehicle buyers in India are more likely to use the Internet during their new-vehicle shopping process and to post feedback about their purchase experience, compared with mass market vehicl... (more)
