Zendesk Named “Most Popular” Help Desk Software - Capterra Top 20 Report

Zendesk, Inc. (NYSE: ZEN) was recently named the ‘Most Popular’ Help Desk Software by Capterra, a division of Gartner Inc. and a global ranking agency, in their recent study titled the ‘Top 20 Most Popular Help Desk Software.’ The detailed study was conducted across various parameters covering multiple regions.

KT Prasad, Country Sales Director of Zendesk in India said, “We are happy and excited to receive this recognition from a global ranking agency of Capterra’s repute. We believe our recognition is testimony to the faith invested in us by our growing list of customers in India and around the globe.”

238 companies listed in the Help Desk directory were reviewed in the study.

The companies were evaluated on the following parameters:

●        Number of customers

●        Number of active users

●        Social presence (Google+, Twitter, LinkedIn, Facebook, Klout, and Capterra reviews)

Earlier this year Zendesk was recognized as a Leader in the May 2017 Gartner Magic Quadrant  for The CRM Customer Engagement Center. 

https://www.zendesk.com/resources/gartner-magic-quadrant-crm/

According to The Total Economic Impact™ Of Zendesk, a May 2017 commissioned study conducted by Forrester Consulting on behalf of Zendesk, a composite organization based on Zendesk customers accrued Net Present Value (NPV) of $3 million and an ROI of 390% over 3 years.

https://www.zendesk.com/resources/forrester-examines-potential-roi-zendesk

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Capterra Top 20 Disclaimer

The content for the Top 20 report is derived from independent research and user testing; end-user reviews and ratings; and vendor-supplied and publicly available product and company information that is applied against a documented methodology. The results do not constitute an endorsement by Gartner or any of its affiliates.

About​ ​Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 107,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Learn more at www.zendesk.com.